What We Do — and How It Helps You
Your concierge to success with 100+ years of combined experience
Family Owned and Operated Since 1972
We are your traditional answering service providing the most technically advanced services at all times. There are NO limitations to the services we provide and you deserve. We have a very diverse client base that services many industries. BAME is traditional in that we have been OWNED and OPERATED by the same family for over 50 years now.
It was started with a husband and wife team, a handful of physicians (literally) an original cord board and 2 phones lines. Since 1994 we have been operated by the next generation in the family, we have clients all over the world, utilize the most advanced technology and are up to 5,000 incoming lines. The original idea of opening our doors came when the owner, Dave Reynard was a police officer and used the 2-way radios for communication with the Police Department. He was the very first person to bring this technology to the local physicians to use in the same manner as the police department but instead he purchased his own radio license so that he could have the physicians on separate frequency. They LOVED the idea that they could leave their home or office and still be reached while doing rounds at the hospital or out to dinner.
Since 1994 his daughter Heather Whitlock has taken over the company. Every client is taken care of as if they were BAME’s ONLY client. You will always receive one on one customer service. Our policy is NEVER get too big that you cannot service the clients in the same fashion you have since inception!
Our Legacy: Over 50 Years of Service Excellence
From rotary phones to revolutionary communication solutions, BAME Inc. has shaped the way professionals connect since 1973.
BAME INC
1185 Ponce De Leon Blvd, Clearwater
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My organization in Florida has been utilizing BAME Inc since 2010 and we love the service they provide. Amanda, Joy, and Heather all provide prompt and thorough responses to any questions/issues. Our clients and employees love that they … More know after hour regular business hours, they will get a live person from BAME assisting them to us.
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We have used BAME as our answering service since 2014. They are excellent, easy to work with, good online portal for staff and receptive to making changes/tweaks in a timely & friendly manner. Would definitely recommend!
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Long time customer of Bay Area Medical Exchange and as we have grown and our needs have changed, BAME has kept pace and adapted to our needs. Great customer service!
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Associated Pathologists has been using BAME since 2019. Joy and Amanda have always been responsive and helpful. We have incorporated many expansions and consolidations, and it has always been seamless. This service has supported our … More hospital-based after hour call and we can recommend!
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I have worked with BAME for the past 20 years and have always been impressed (if not amazed) at their reliability and professionalism. The few times I have had an issue or concern, their management is quickly available and responsive. … More I highly recommend their services.
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BAME Inc. has been a fantastic answering service for our needs. Their team is always professional, courteous, and reliable—calls are answered promptly and messages are delivered accurately every time. What I appreciate most is the peace … More of mind knowing that our clients are always greeted with a friendly and professional voice, even after hours.
The setup process was smooth, and their staff took the time to understand our business so they could represent us well. Communication is excellent, and I can always count on them to handle urgent matters appropriately.
If you’re looking for a dependable answering service that feels like an extension of your team, I highly recommend BAME Inc. -
BAME is definitely a 5-star answering service. When it comes to experience, Bay Area Medical Exchange is unsurpassed. Our group counts on their support and professionalism every day, 24-7. BAME's operators treat our patients with … More respect, kindness and compassion. Amanda and Joy are continually working with our administrative team to provide new and more efficient ways to meet the needs of our very busy practice. Their expertise and help is invaluable to us. Thank you BAME!
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We’ve been using Bay Area Medical Exchange since 1996, and after nearly three decades, we can confidently say they’ve been an essential part of our business operations. Their team is consistently professional, courteous, and reliable — … More qualities that have made them feel more like an extension of our own staff than an outside service.
They’ve helped us maintain excellent customer service standards by ensuring that every call is answered promptly and handled with care, even after hours and on weekends. Over the years, they’ve adapted seamlessly to our changing needs and always maintained the highest level of responsiveness and accuracy.
We truly appreciate their dedication and long-standing partnership. If you're looking for a dependable answering service that values your customers as much as you do, Bay Area is the way to go.
— Fifth Avenue Pediatrics -
I opened my Family Medicine practice in 1990. My call partners were already using Bay Area Medical Exchange, so I signed up with them as well. This was the start of a 35 year relationship as BAME was my answering service for my entire … More 35 year career!
The quality of their service has always been top-notch… with appropriate handling of my messages which has been appreciated by my patients & myself. They always knew how to find me, even when my phone battery died unexpectedly.
Despite dealing with my grumpiness during early morning calls, the operators were always kind & professional.
I closed my private practice May 31, 2025, but it was not until late July 2025 that I called Amanda at BAME to explain that I no longer need their services. It was actually the absolute recognition of my retirement… one which I delayed as it was difficult to thank Heather, Amanda, & crew for their years of friendship & service. They have shared the ups & downs of both my professional & personal life!
For taking care of me, my patients, & my practice, I again say THANK YOU Bay Area Medical Exchange! It was a great ride & I am glad we took the trip together!
Dr. Gigi
When Every Call Counts
Serving These Key Sectors and More
- Medical
- Legal
- Dental
- Labs
- Hospitalists
- Retail
- Construction
- Hospitality
- Tech Services
- Restaurateur
- Real Estate
- Property Management
- Funeral Homes
YOUR INVESTMENT IN US CAN SAVE YOU:
- Payroll dollars
- Precious time with your family
- Expensive recruiting, hiring and training.
- Carrying multiple phones.
- Benefits, bonuses, insurance and 401k for in house personnel
- Vacation, holidays or paid time off.
Let us do more, so you can do less
- Call coverage any time – 24 hrs / 365 days.
- Accurate information and detailed messaging.
- Sophisticated and Advanced custom automated services.
- Professional, friendly, and caring telephone assistance.
- Online Message Viewing & On-call Management
- HIPAA Secure Messaging
- Remote Receptionists
- Order Taking
- Live Call Recording
- Instant / Automatic emergency dispatching.
- Seamless service backed by redundancy, keeping you connected through any outage.
- Appointment reminder services
How it works
In the first 25 years of business we lead the industry in medical answering services. For the last 28 years we have expanded our portfolio to all industries in need of an extension of their business. As a business professional, you understand the importance of answering your phone. You may also know that most callers do not leave messages, so it is important that your clients, patients or potential clients are able to speak with a live person at any given time. We understand that technology allows us to move fast and we do not want your callers Googling your competitors when they cannot get you quickly.
Our concierge services will interact with your callers based on your precise instructions. We are ready to take calls every day, weekends, nights and holidays, so you do not have to miss that important call. When you or your team is busy, we serve as your company’s extension and can take messages or transfer calls to specific colleagues.
Our professionals are highly trained and will treat your callers just as you would. Whether the calls are urgent or routine, we have the experience to manage and route the calls based on your unique instructions.
We are based and operate right here in the USA, so you can be assured of quality performance. We provide an extensive amount of services to suit your exact needs.
Real People, Real Solutions
dave reynard
Founder
heather whitlock
President
amanda brenner
Head of Operations
joy holley
Employee Relations
Serving BAME and its clients since 2002.
In Memoriam
David J Whitlock
(1968 - 2022)
Bay Area Medical Exchange has lost an exceptional part of their team and family.
David was best at his abilities to pick up right where the founder, Dave Reynard left off once he decided to retire in 2012. He was very strategic in always advancing our technology and beyond meticulous about his server rooms.
However many that worked along side of Him would argue that the best part was his smile. He always treated everyone like family. David’s legacy will live on through his family that continue to run the company.
It's Your Call
BAME Corporate Office: (Operating as Bay Area Medical Exchange, Inc since 1972)
1185 Ponce De Leon Blvd Clearwater, FL 33756
Hours: Anytime you need us Phone: 1-877-381-1131
Current Client Needs: oc@bameinc.com
New Client Inquiries: sales@bameinc.com
Employment Inquiries: jlh@bameinc.com